peoplefone ANALYTICS

Call analysis with peoplefone ANALYTICS for companies

Optimize your cloud telephone system with peoplefone ANALYTICS. Powerful call analytics & reports for better availability and team management.

peoplefone ANALYTICS – Powerful call analysis for your cloud telephone system

With peoplefone ANALYTICS, you can analyze your business telephony efficiently and in a targeted manner. As an extension of the peoplefone HOSTED cloud telephone system, the add-on provides valuable insights into your business communication - ideal for companies that want to improve their availability and service quality in the long term.

Optimize your communication with professional evaluations

peoplefone ANALYTICS helps you to strategically manage your internal and external telephone communication. Use data to increase your availability and analyze the performance of your employees.

Perfectly suited for small and medium-sized enterprises (SMEs), service providers, call centers and sales teams.

Drei Personen schauen auf einen virtuellen Bildschirm mit Analysen.

Mehrere Personen sitzen telefonieren in einem Callcenter.

Functions at a glance:

Basic reports
Clear standard reports for users, groups and queues.
Premium reports
Freely definable, automated reports for detailed call evaluations.
Employee evaluation & team performance
Identify overloads or underloads and improve the use of resources.
Analysis of queues & peak times
Optimize your availability for customer inquiries - especially during peak times.
Simple operation without prior knowledge
The user-friendly interface makes setup and use intuitive.