Ideally, you should have an “old” phone bill from the customer on hand to verify the number of phone numbers (MSN, BusinessLine), any internet service (partial or full porting), and the account holder’s name.
Detailed steps of the porting process
Porting schedule:
Porting requests are processed every Tuesday at 8:00 a.m. The porting documents must be sent to rufnummer@peoplefone.at at least 10 days before the desired porting date. You can find the porting authorization form in our Partner and Customer Portal under the “Contracts” section.
Ideally, when opening a peoplefone business account, you should ask the customer whether they would like to top up their prepaid balance or receive a monthly email invoice for their postpaid plan.
The requirement for postpaid service is a minimum monthly net spending of €8.33. If this amount is not reached, the difference will be charged on the bill. For monthly billing, submission of a SEPA mandate is mandatory.
Ideally, you should have an “old” phone bill from the customer on hand to verify their call volume.
