Chat Questions
Questions answered simply
3CX Update - Presented by Roger Vogler
- Will Hosted 3CX become more expensive due to 2x CPU?
- Roger’s response: At this point, we can’t say anything yet about pricing for 3CX v20. We’ll certainly be able to provide more details on pricing during the roadshow.
- Do SBCs also need to be updated to V20, or can they remain as is?
- Roger’s response: There is no update available for the Raspberry Pi SBCs yet. This will certainly come in the future. You can find more information here.
- Is there a way to set a custom announcement for each holiday?
- Answer from Roger: This feature was available in 3CX v18. It’s not currently available in 3CX v20. It might return in a future update. Alternatively, this can still be controlled via the API.
- Does the department phone book work with Snom/Yealink IP phones? In other words, not just the mobile number in the phone book
- Answer from Roger: The department phone book won’t be available until one of the next updates. Therefore, we cannot provide a definitive answer to this question.
- V20 SIP Trunk—is it possible to re-enable the phonebook display (Inbound Caller Name) in V1?
- Answer from Roger: According to 3CX, the outbound options will be added back in the next updates. So this should work again then.
- Does anyone have a solution for how to answer a second call while on hold when you’re already on a call?
- Answer from Roger: If an agent is on an internal, external, or—for example—a voicemail call, you can signal a call from a queue to the agent. To do this, you must enable the “Handle Multiple Calls” option under Call Forwarding -> Available in the agent’s settings.
Microsoft Teams Update—presented by Alex Nussbaumer, centrovis GmbH
- What would be the “lowest” role with which vacation schedules can be edited? The auto-attendant and call queue announcements can already be edited by authorized users, but the vacation schedule data cannot.
- Answer from Alex: Delegated users currently cannot edit vacation plans; only the announcements for each plan can be customized. Therefore, the “smallest” role is still the Teams Administrator at this time, since only admins can make these adjustments.
- Which Microsoft license is required for Shared Line?
- Answer from Alex: The “Teams Phone Standard” license is required for this feature.
peoplefone Voice Update—presented by Roger Vogler
- Will peoplefone ANALYTICS also be available for customers using only SIP trunks (e.g., with 3CX) and not just Microsoft Teams?
- Answer from Roger: We’re currently focusing on peoplefone HOSTED. Since Microsoft Teams provides us with the necessary interface, integration there can be implemented in the near future. peoplefone ANALYTICS for the SIP trunk is planned for a later date but is not yet on the roadmap.
- Is it possible to “combine” peoplefone HOSTED with Microsoft Teams—for example, by integrating a single Teams phone number into Hosted so that this Hosted extension can be used from the Teams app?
- Answer from Roger: Yes, this is possible. However, it requires the peoplefone subscription “Microsoft Teams Direct Routing” or “Microsoft Teams Operator Connect.” You can find information about these products at peoplefone Microsoft TEAMS.
peoplefone MOBILE & INTERNET – presented by Felix Ruppanner
- Are static IP addresses available?
- Answer from Felix: Static IP addresses can be added to all Internet services. You can find an overview of the costs at peoplefone INTERNET.
peoplefone Roadmap Germany – presented by Daniel Hodel
- Question about commissions: We’ll still receive the credit memo PDF via email, right? It’s just that you’re no longer sending out the individual line items—you’re only displaying them in the portal now, correct?
- Answer from Daniel: The credit memo will continue to be sent as a PDF.
If you have any further questions, please feel free to contact us at partner@peopefone.de or 0711 18 42 04-40. We look forward to hearing from you.
