24/7 Premium support for business customers

Round-the-clock technical support to ensure maximum availability and reliability of your VoIP phone service.

peoplefone 24/7 Premium Support offers professional technical troubleshooting support for your SIP trunk, even outside of regular business hours. Companies with high demands for availability, accessibility, and reliability benefit from fast response times and direct escalation to peoplefone’s technical support team—24 hours a day, 7 days a week.

With peoplefone 24/7 Support, technical issues with your business telephony are covered at all times—at night, on weekends, and on holidays. Support is provided in a structured manner through your certified installation partner, who will involve peoplefone 2nd-level support as needed.

This support is designed for business customers with peoplefone SIP-TRUNK who operate a highly available telephony infrastructure, work with an installation partner, and want to reliably minimize telephony outages.

Rates & Prices

Anbringung des peoplefone Logos an der Hausfasade des Büros.

Your benefits at a glance

24/7 Support outside office hours
(Mon–Fri: 8:00 a.m.–5:00 p.m.)

Direct escalation to peoplefone technical support in the event of SIP-trunk outages

Checking SIP status, proxy availability, and test calls

High operational reliability for your VoIP telephony

Analysis of incoming and outgoing calls

Transparent reports after troubleshooting

Terms & conditions and scope of services

 

Covered

Not covered

Technical issues with the peoplefone SIP trunk

✔

 

Fault analysis & escalation outside of business hours

✔

 

Configuration changes (e.g., call forwarding)

 

✖

Technical consulting

 

✖

PBX, SBC, or third-party systems

 

✖