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peoplefone ANALYTICS as a component of the peoplefone vPBX

Call analytics with peoplefone ANALYTICS for businesses

Pricing for peoplefone ANALYTICS

"Why doesn't anyone answer the phone here?"

The CEO of a medium-sized IT service provider asked herself this question one morning when an important client complained about how hard it was to reach them.

So she set out to find the cause. But with their existing phone system, the search was like looking for a needle in a haystack.

Then she discovered peoplefone ANALYTICS—an add-on to the peoplefone HOSTED cloud-based phone system that provided the solution:

  • Real-time insights: She could immediately see when peak times occurred and where calls were being lost.
  • Team transparency: Which employees are overloaded? Who could step in to help?
  • Improved customer satisfaction: Simple measures—big impact.

Today, the CEO knows: Data-driven communication isn’t a luxury—it’s a competitive advantage.

And best of all: She has everything in one system—intuitive, efficient, and GDPR-compliant.

Rote Sprechblasen
Drei Personen schauen auf einen virtuellen Bildschirm mit Analysen.

peoplefone ANALYTICS – Powerful call analytics for your Cloud-based phone system

With peoplefone ANALYTICS, you can analyze your business telephony efficiently and effectively. As an extension of the peoplefone vPBX cloud-based phone system, this add-on provides valuable insights into your company’s communications—ideal for businesses looking to sustainably improve their availability and service quality.

Optimize your communication with professional analytics

peoplefone ANALYTICS helps you strategically manage your internal and external phone communications. Use data to increase your availability and analyze your employees’ performance.

Perfectly suited for small and medium-sized businesses (SMEs), service providers, call centers, and sales teams.

Features at a glance:

  • Basic Reports:
    Clear, standard reports for users, groups, and queues.
  • Premium Reports:
    Customizable, automated reports for detailed call analysis.
  • Employee Evaluation & Team Performance: 
    Identify over- or underutilization and improve resource allocation.
  • Queue & Peak Hour Analysis:
    Optimize your availability for customer inquiries—especially during peak hours.
  • Easy to Use with No Prior Knowledge Required:
    The user-friendly interface makes setup and use intuitive.
Mehrere Personen sitzen telefonieren in einem Callcenter.