Detailed information on ordering phone numbers

Ordering national phone numbers

To place your order, please send us the completed order form—which you can find in your customer account under “Contracts / Documents”—to rufnummer@peoplefone.de, including the following information:

1. Your peoplefone customer number
2. Desired number of phone numbers (e.g., 1 block of 10 or 1 block of 100 numbers)
3. Desired area code range
4. A scanned copy of proof of address (see page 3 of the order form for more information)

The phone numbers will be set up specifically for you and activated once payment is received. You can configure the phone number(s) directly in your peoplefone account.

The monthly routing fee for incoming calls includes the following services:

• Verification of your phone number order (including proof of location)
• Order processing via the ticket system
• Registration of the phone number in your peoplefone account
• Self-management of your phone numbers in your customer account
• Free backup routing across three system levels in the event of a customer-side outage
• Warranty coverage for peoplefone Business contract customers

Renewals – Additional Phone Numbers – Number Blocks

Phone numbers cannot be added to the same block retroactively. If you would like to have multiple phone numbers and SIP lines, you can add additional SIP lines to your peoplefone account and order additional number blocks.

Phone Number Renewal:

• Phone numbers that have already been renewed cannot be renewed again.
• Renewed phone numbers cannot be ported.
• Only the base number (non-renewed phone number) can be ported.

Excerpt from the Official Gazette 8/2016 dated May 4, 2016 (Source: Federal Network Agency):

According to Recommendation E.164, phone numbers in the international format—i.e., including the country code—must consist of a maximum of 15 digits. Accordingly, national phone numbers in Germany should consist of a maximum of 13 digits. Traffic selection digits (prefixes), such as “0” for national calls and “00” for international calls, are not part of the phone number.