Forms & contracts

SEPA agreement - Payment by invoice

If your bank account information has changed and you would like to update your SEPA mandate, please use this form. The mandate ID is your customer number. For payments by invoice, a minimum transaction amount of €8.33 (net) is required.

SEPA direct debit

EASY minute packages

You can order EASY minute packages using the form provided. Please note that the packages cannot be combined. However, you can order multiple packages of the same type.

EASY minute packages

Number portability

Please fill out this form carefully and submit it to us to initiate the number porting process. Please note that this requires a 10-day lead time.

When ordering a geographic phone number, please include proof of your fixed-line network termination point (a copy of a bill or contract for a broadband Internet connection).

Number portability

New national phone number

Use this form to order a new national phone number.

When ordering a geographic phone number, please include proof of your fixed-line network termination point (a copy of a bill or contract for a broadband Internet connection).

New national phone number

peoplefone 0800 toll-free number

You can use this form to order a new 0800 freephone number. When porting existing 0800 numbers to peoplefone, you will also need to use this form and the "Number Porting" form.

peoplefone 0800 toll-free number

Enable clip/no screening

If you operate your own phone system and need "clip/no screening" for transferring extensions, please use this form.

clip/no screening

3CX HOSTED

Use this form to order your access to our 3CX HOSTED service.

3CX HOSTED

peoplefone Microsoft Teams Trunk

By placing an order using this form, we will connect your peoplefone Teams trunk to the public telephone network via direct routing.

peoplefone Microsoft Teams Trunk

Operator Connect for Microsoft Teams

You can use this form to request the integration of M365 Teams with the public telephone network via Operator Connect for Microsoft Teams.

Operator Connect for Microsoft Teams

Rainbow Voice Trunk

When you order a Rainbow Voice Trunk, peoplefone connects your Rainbow infrastructure to the public telephone network.

Rainbow Voice Trunk

peoplefone SECURITY

When you order peoplefone SECURITY, sRTP is enabled for the selected SIP trunks. Please make sure in advance that your phone system and/or end devices support sRTP.

peoplefone SECURITY