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Integration via Make & Zapier

Connect peoplefone to your applications

With Make & Zapier, you can quickly and easily connect peoplefone’s communication services to your existing business applications. Many automations can be put into production in a short amount of time.

For example, you can automatically create or update contacts in your CRM, create support tickets, schedule callbacks, or send notifications via Microsoft Teams and Slack.

These platforms are ideal for quickly testing ideas or creating a proof of concept (PoC) before investing in a custom integration.

Discover the possibilities with Make and Zapier.

Test ideas quickly

Test new processes quickly and directly in your day-to-day work.
This will help you identify early on the benefits automation offers your company.

Four steps to automation:

  • Step 1: Test an idea in just a few hours
  • Step 2: Test the process together with users
  • Step 3: Measure the benefits and optimize
  • Step 4: Continue using the automation or customize it further with the peoplefone APIs
peoplefone Mitarbeiter im Support Büro.

Typical applications

  • Automatically Create or Update CRM Contacts
  • Create support tickets
  • Assign callback requests
  • Log missed calls as tasks
  • Send notifications via or to Microsoft Teams or Slack
  • Automate sales and support processes

Enhancing processes with AI

The built-in AI features of Make & Zapier enable additional automations.
The AI analyzes customer inquiries, automatically categorizes them, and forwards them directly to the appropriate team.
Callers can be automatically identified, CRM data can be updated, or tasks can be created based on calls.
This helps you reduce manual steps and make information available more quickly.

What other customers have asked

Was kann mit Make & Zapier automatisiert werden?

Mit Make & Zapier automatisieren Sie beispielsweise die Pflege von CRM-Kontakten, die Erstellung von Support-Tickets, die Zuweisung von Rückrufwünschen, die Erfassung verpasster Anrufe als Aufgaben oder Benachrichtigungen über Microsoft Teams und Slack.

Können Anrufe direkt aus dem CRM gestartet werden?

Ja. Mit Phone Control können Anrufe direkt aus einem Kundenprofil oder einer anderen Geschäftsanwendung gestartet und gesteuert werden.

Für wen eignen sich peoplefone APIs?

Die peoplefone APIs eignen sich für Softwarehersteller, SaaS-Anbieter, Integrationspartner und Unternehmen, die Telefonie oder Messaging nahtlos in ihre Anwendungen und Geschäftsprozesse integrieren möchten.

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