Why did Lunchgate need a new telephony solution? Actually, the question should be phrased differently, because Lunchgate wasn't actively looking for a new telephony solution. Instead, we developed a new feature with our SaaS solution, foratable, which required integration with a flexible system. Since many restaurants use Swisscom and their solution does not support Caller ID, we needed a compatible provider. We came across peoplefone as a strategic partner and were able to successfully implement this feature—simply brilliant!
Can you tell us more about the foratable Caller ID? Caller ID allows restaurants to see immediately when a customer calls: who is calling, how much revenue this customer has already generated, or if they have failed to show up multiple times, for example. In the blink of an eye, the restaurateur knows how to handle the reservation. In this sense, Caller ID is a true "instant insight" for the catering industry, supported by peoplefone. But the best way is for me to show you how Caller ID works in a short demo video—then you can see the benefits for yourself.
When did you launch the integration of peoplefone HOSTED with peoplefone Connector at Lunchgate, and what was the timeline? We successfully launched the integration with peoplefone in the first quarter of 2025. Before that, a one-year testing phase was required to optimally develop the solution and ensure it works seamlessly.
How did you find out about this offer from peoplefone? We specifically looked for a Swiss provider, because it is very important to our clients—restaurants and hotel groups—that the service provider is established in Switzerland.
What is the feedback from restaurants regarding this new, optimized solution? Our clients in the restaurant industry are enthusiastic. We are the only ones on the market offering this innovative solution. Since reservations by phone continue to play an important role, our clients benefit from a perfect combination of the analog and digital worlds.
How can other restaurants benefit from this feature and integrate it into their establishment? Restaurants can contact us directly and take a closer look at our Professional plan. The Caller ID option is already included in this package and can be integrated very easily. Furthermore, we offer a free trial month: if the restaurant already uses peoplefone, they can test the Caller ID feature immediately and see for themselves—with no obligation, before signing up permanently.
How do you experience the collaboration with peoplefone? Collaborating with peoplefone is absolutely straightforward. We have direct contact persons in sales, product management, development, and marketing—a huge advantage! For us, as a SaaS company, this setup is ideal for developing solutions together and writing true success stories.
fortable: The intelligent reservation system for the gastronomy sector
foratable is the leading reservation system for restaurants and hotels in Switzerland. Developed by Lunchgate, an expert in digital solutions for the catering industry, foratable—backed by a team of 20 people—optimizes the operations of more than 1,000 catering establishments. Thanks to continuous innovations, including AI-based features, the software ensures efficient processes and a seamless reservation experience for guests.
Interview conducted with Blandine Daumain, Marketing & Business Development Manager at Lunchgate AG / foratable