peoplefone Extended 24/7 Support provides professional technical troubleshooting support for your SIP trunk, even outside regular business hours.
This service ensures that your VoIP telephony remains stable, reliable, and accessible at all times—ideal for businesses with high demands for availability and reliability.
Maximum availability
peoplefone Extended Support 24/7 provides professional technical support for your SIP trunk, even outside regular business hours. Companies with high demands for availability, accessibility, and reliability benefit from fast response times and direct escalation to peoplefone’s technical team—24 hours a day, 7 days a week.
With peoplefone 24/7 Support, technical issues with your business telephony are covered at all times—at night, on weekends, and on holidays. Support is provided in a structured manner through your certified installation partner, who will involve peoplefone 2nd-level support as needed.
Are you interested in our 24/7 support service?
This support is intended for business customers with a peoplefone SIP trunk who operate a highly available telephony infrastructure, work with an installation partner, and want to reliably minimize telephony outages:
CHF 160 per month (including VAT)
Monthly billing, transparent and easy to understand.
The service is available as an add-on to an existing peoplefone Business contract.
Covered | Not covered | |
|---|---|---|
| Technical issues with the peoplefone SIP trunk | ✔ |
|
| Fault analysis & escalation outside of office hours | ✔ |
|
| Configuration changes (e.g., call forwarding) |
| ✖ |
| Technical consulting |
| ✖ |
| PBX, SBC, or third-party systems |
| ✖ |
