Physio LBC Sàrl relies on peoplefone for more stable and flexible communication.
Physio LBC Sàrl, founded by Lorenzo Bonnano Conti, specializes in physical rehabilitation and the treatment of musculoskeletal disorders. With clinics in Lausanne and Savigny, the company offers high-quality treatment tailored to each patient’s individual needs. Physio LBC offers a wide range of services, from postoperative rehabilitation to the treatment of chronic pain and sports injuries. By utilizing 16 innovative techniques, such as manual physical therapy and shock wave therapy, Physio LBC achieves lasting results and improves patients’ quality of life.
Why did you switch to a new phone system?
“Our previous solution had too many issues regarding stability and customer support. With peoplefone, we’ve found a more reliable and high-performance alternative. Their IP telephony service is stable and flexible; their support team is always quick to respond and ready to listen to us, allowing us to resolve all our issues promptly. We benefit from a modern solution that’s perfectly tailored to our needs and a significantly higher quality of service.”
Why did you choose peoplefone?
“I chose peoplefone on the recommendation of a trusted acquaintance who highly recommended peoplefone’s services to me. I was particularly impressed by the flexibility and the ability to tailor the number of communication channels exactly to our requirements. In addition, peoplefone is a Swiss provider with a local presence, which guarantees us a quick response time. They offer a complete solution that includes IP-based landline telephony, broadband Internet connections, and mobile telephony, allowing us to centralize all our communication channels.”
How did you experience the transition, and what were the biggest challenges?
“The transition went very quickly and smoothly. Our integration partner, ESP Tech Sàrl, handled the technical integration without any issues. The biggest challenge was to carry out the migration with as few interruptions to our internet and phone services as possible. Thanks to careful planning and professional support, we were able to complete the transition without any disruptions.”
What is the biggest difference between the previous solution and the current one with peoplefone?
“The biggest difference lies in the close collaboration with peoplefone. This clear and well-structured partnership enables us to manage our system more efficiently. We now have a dedicated point of contact at peoplefone and a technically skilled person who is familiar with our system. This simplifies management considerably and ensures faster response times. Overall, we are very satisfied with our choice of peoplefone, both in terms of service quality and the smooth collaboration.”
Interview with Lorenzo Bonnano Conti, Director and Founder of Physio LBC Sàrl
April 28, 2025, by Eliza Frenzel