VHF Solution: A Successful Telephony Integration with Odoo
VHF Solution is a company that specializes in providing remote staff for businesses across all industries. The goal is to optimize internal resources and respond quickly to staffing shortages and needs.
In addition, we offer IT services: security audits, data protection, web and application development, infrastructure analysis, and long-term support.
How did your telephony work before?
We used a solution based on 3CX, which was independent of our business applications.
Why did you choose peoplefone vPBX / HOSTED?
The decision was mainly driven by the integration with Odoo. We were already familiar with peoplefone from previous experience and had received very positive feedback regarding quality, stability, and support. The API and the integration possibilities confirmed this choice.
What prompted you to integrate the solution into Odoo?
The goal was to centralize our tools. The ability to make calls directly from Odoo, without multiplying the number of applications, simplifies daily work enormously.
Was the integration easy to implement?
Yes. With peoplefone's support, the integration went quickly. Within half a day to a day, the solution was operational.
How do your teams use the solution on a daily basis?
The teams mainly work from their workstations within Odoo, with calls fully integrated. On the go, they use the peoplefone app on their smartphones to stay reachable.
What exactly changes when a call comes in?
When a customer calls, their record opens automatically in Odoo. You get immediate access to their history, tickets, and information, which allows for fast processing.
What are the benefits of the customer file opening automatically?
Immediate time savings and greater precision. It eliminates manual searches, allowing you to respond directly with the right context.
What advantages have you noticed (time, efficiency, comfort)?
A significant increase in efficiency and comfort. Everything is centralized, information is instantly available, and teams collaborate more smoothly.
Has this improved your relationship with your customers?
Yes. Responsiveness is significantly better, which strengthens the quality of the customer relationship.
Looking back, what do you appreciate the most?
The simplicity and the centralization. The fact that all information and calls are combined into a single tool truly changes daily work life.
Would you recommend this solution? Why?
Yes, especially for companies that already use Odoo. The integration delivers real time savings, better organization, and more efficient customer management.
Email interview with Mr. Vitor Da Silva, CEO of VHF Solution