When making outgoing calls, peoplefone transmits only the phone number, not a name or company name.

The name is assigned on the recipient’s end, typically using saved contacts or external phone directories such as local.ch, search.ch, or Google. If outdated or incorrect information is stored there, an incorrect name may appear. Therefore, please check the relevant entries and, if necessary, have them corrected directly with the respective provider.

This name resolution takes place on the recipient’s end, where the device queries an outdated or incorrect phone directory entry—such as Tel. Search, Swisscom Directories, Android Contacts, etc.

In the peoplefone customer portal, you can create additional users by selecting “Add User” in the “Lines/Users” menu. As long as there are still available licenses, the new user can be created immediately.

In the peoplefone customer portal, open the "Access Rights" menu item. There, you can create users and assign them administrator or user rights.

An email address can only be used once in the “Access Rights” section. However, thanks to Single Sign-On (SSO), the same user can log in to multiple peoplefone accounts, provided they have been granted the appropriate permissions.

User login for SIP lines is independent of this and is configured separately.

You can contact our support team from Monday to Friday, 8.00 am to 6.00 pm:

• By telephone: Support hotline on
• By email: support@peoplefone.ch
• Live chat

For technical enquiries, we recommend that you contact your installation partner first.

To delete a SIP line or user, click the "Trash Can" icon; to prevent accidental deletion, you must enter the SIP username.

If there are dependencies, the line can be replaced with another one.

Kundenkonto erstellen:

1. Click on the link here.
2. Click on “Register”
3. Enter your personal details.
4. Confirm your email address via the link you will receive in a confirmation email.
5. Once confirmed, you can log in using your login details and activate your VoIP services.

Log in to your customer account:

1. Click on this link.
2. Click on “Log in”.
3. Enter your login details.
4. On the left-hand side, you’ll find the customer account menu, the user menu, as well as Help and the knowledge base.

The peoplefone customer portal is available in the following languages: German, English, French and Italian.

Please contact your installation partner first. If you don't have one, you can reach our technical support team via email, chat, or phone during business hours. You can find the contact information here.

In addition, there is a real-time status display for technical issues, which you can view here. Our support team will be happy to assist you.

To integrate the SIP trunk, you only need three pieces of information (SIP credentials). These are sufficient to connect your device to peoplefone via the Internet.

SIP credentials:

• Username
• Password
• Proxy

On the home page of the peoplefone customer portal, you'll find the current status of all peoplefone services, as well as news, scheduled maintenance, and past events.

Phone data is stored for 6 months and can be accessed via the customer portal during this time. Once this period has expired, the data is automatically deleted. All data from Swiss customers is stored exclusively within Switzerland in two geographically redundant data centers to ensure the highest security standards.

In general, any IP- or VoIP-enabled phone system is compatible with peoplefone VoIP. For many models, peoplefone is also a certified provider, which ensures particularly simple and reliable integration.

A phone system (e.g., peoplefone vPBX or 3CX) enables efficient communication within a company, between locations, and with external partners. It manages calls, offers features such as voicemail, call forwarding, and conference calls, and often supports integration with other communication systems. Modern systems are usually hosted in the cloud, but there are also on-premises solutions that can be installed locally.

Swiss telephone numbers can be ported to peoplefone from any Swiss telecoms provider. A one-off fee applies for the porting process.

It is also possible to port foreign telephone numbers from many countries, subject to a fee. However, this varies from country to country.

Yes. As soon as the porting has been confirmed and the numbers appear in the customer account, they can already be configured for future use.

Yes, in most cases, existing landline and mobile numbers can be transferred without any problems.

Yes, individual numbers (up to 10 per power of attorney) can be ported with a single request.

Once the transfer has been confirmed, changes can only be made to a limited extent and must be reviewed on a case-by-case basis.

This may result in additional costs, as, for example, a new power of attorney may be required.

Once the porting process is complete, it cannot be reversed. The numbers would have to be ported back to the previous provider.

In the case of a full port, the porting process often includes the cancellation of the affected lines.

In the case of a partial porting, existing contracts generally remain unchanged.

There are several options:

• Swiss telephone numbers can be ordered directly via your customer portal. You can choose both the area code and the number you want.
• You can order a new telephone number.
• Alternatively, you can port a number from another provider.
   

The time required depends on your current provider and your desired porting date.

Once we receive all the necessary documents, we will request the porting as soon as possible.

Yes, peoplefone supports the porting of international numbers. You can find a list of countries where it is possible to port a number to peoplefone here.

The power of attorney must always list the current account holder with the previous provider.

When creating the document online, you can select the desired customer account and adjust or overwrite the default information as needed.

Each DDI number block must be submitted with a separate porting request.

A one-time porting fee is charged per block.

If, for technical or contractual reasons, it is not possible to port your number to peoplefone, peoplefone offers the option of obtaining a new number. You can choose an alternative number from peoplefone and continue to use it.

If you wish to keep your existing number for your business, we will inform you of the reason for the rejection and assist you in correcting the details so that the porting request can be resubmitted. In most cases, this involves providing a new, corrected power of attorney.

The numbers will be transferred to peoplefone and routed at the confirmed time.

During the switchover, there may be brief disruptions to incoming and outgoing calls. These typically last only a few minutes, but can last up to an hour or longer.

• Full number porting: All subscriptions under the same contract are cancelled at the end of the notice period.
   
• Partial number porting: Only the desired numbers are ported. The remaining services remain with the previous provider. Some providers replace the ported numbers with technical or fictitious numbers.

If the transfer takes place at the end of the notice period, the final date will be determined by your current provider. Once they have confirmed it, we will notify you of the date.

As soon as the porting has been confirmed by the previous provider, the numbers will be entered into the customer account along with the scheduled porting date.

The contacts on file for porting will automatically receive a confirmation via email. After that, the numbers can be configured.

The following information must match that provided by your current provider:

• Company

• First and last name

This mainly applies to Swisscom SBC connections. The phone numbers themselves are often not subject to a minimum contract term or notice period, which is why early number porting is possible.

Porting requests outside the regular schedule are subject to OFCOM regulations and must be submitted within a specified time frame.

Incomplete or late requests will be rejected by the current provider, and the desired short-notice porting date can no longer be met.

An unscheduled port must be processed manually on short notice.

In addition, direct coordination with the previous provider is required, which results in increased administrative work.

Without a requested date, the authorization form is invalid.

The requested porting date on the authorization form must match the date we have requested from your current provider.

The most common reasons are:

• Incorrect customer information on the power of attorney
• The signature does not match that of the contract holder.
• The number is not active.
• The number does not belong to the customer
   

Depending on the provider, the following charges may apply:

• Remaining contract terms

• Notice periods

• Contract fees

Please check this directly with your current provider.

The service will not be suspended immediately, but rather in stages as part of the collection process:

• Payment Reminder: Approximately 10 days after the payment deadline, you will receive an initial payment reminder with a new 10-day payment deadline.

• Grace period: After the reminder period expires, we will grant you another generous grace period of a few days.

• First Reminder: If payment is still not received, the first reminder, including reminder fees, will be sent.

• Service suspension: If the outstanding balance remains unpaid even after the first reminder, your service will be automatically suspended.

(Note: To avoid an interruption in your telephone services, we recommend contacting us in a timely manner in the event of financial difficulties.)

As a general rule, invoices have a fixed payment term (20 days from the invoice date by default for postpaid contracts). An extension of the payment term is not automatically possible.

• If, in exceptional cases, you need an extension, please contact finance@peoplefone.ch in writing before the payment deadline expires, providing your customer number and the invoice number.

Our finance team will then review your request on a case-by-case basis.

• As a general rule, peoplefone sends invoices by email (as a PDF) or directly via eBill at no additional cost.

• Upon request, invoices can be sent by regular mail. Please note, however, that a processing and postage fee of CHF 10.00 per invoice will be charged for mail delivery. If you would like to set up mail delivery, please contact finance@peoplefone.ch.

By default, the payment term for peoplefone is 20 days from the invoice date. It is not possible to generally or automatically change the payment term to 30 days in the customer portal.

Payment in installments is not one of the standard payment options and is not provided for in the regular billing process.

However, in justified exceptional cases or for larger outstanding balances, an individual arrangement may be considered:

• Review upon request: Installment payments are only possible after prior consultation and written approval from the Finance Department.

• Procedure: If you are experiencing a cash flow problem, please immediately send a written request to finance@peoplefone.ch, including your customer number, the invoice number(s), and a proposed monthly installment amount.

If you believe an item on your bill is incorrect or have questions about specific items, you can file a written complaint:

• How to file a complaint by email: Send a message to finance@peoplefone.ch.

• Required information:

• Your customer number and the invoice number in question.

• The specific item (e.g., a particular base fee, phone number, or calls listed on the call detail record).

• A brief explanation of why you are disputing the item.

• Next steps: The finance team will review the case. The undisputed portion of the bill remains due within the payment period. If the review is successful and the dispute is valid, a credit will be issued or the bill will be corrected.

Your account will not be automatically reactivated until the payment has been credited to our bank account. To expedite the reactivation process as quickly as possible, please follow these steps:

1. Send proof of payment: Immediately send proof of payment (a PDF receipt or a clear screenshot of the completed online bank transfer) via email to finance@peoplefone.ch.

2. Information in the email: Be sure to include your customer number and the relevant invoice numbers in both the subject line and the body of the message.

3. Manual Review & Unblocking: As soon as our finance team receives the proof of payment, the block will be lifted as a priority following a manual review.

(Note: Please be aware that transactions made on weekends or outside of business hours will not be processed by the accounting department until the next business day.)

You can update your address details as follows:

• In the customer portal: Log in to your customer account at peoplefone.ch. You can update your billing address yourself under ‘Account details’ or ‘Master data’.

• By email: Please send the requested changes in writing, quoting your customer number, directly to our finance team.

Should there be a change to the company name, please notify us of the change in writing by email:

• Required documents and details:

• Your customer number.

• The requested changes.

• A recent extract from the commercial register as proof.

Once we have received and checked the documents, the company name will be updated accordingly in your customer account and on future invoices.

You can update the email address for receiving invoices in the customer portal as follows:

1. Enter a new email address: Log in to peoplefone.ch and navigate to the “Profile” menu item. First, enter the new email address there.

2. Select as billing address: Next, go to “Billing Address” in the portal, explicitly select the email address you just entered from the dropdown menu, and click “Save.”

3. Enable CC & save: Also go to “Billing Address” in the portal, check the “CC” box next to the desired email address, and be sure to click “Save” again.

Alternatively, you can send a written request for the CC email address to finance@peoplefone.ch, including your customer number.

The detailed call history is provided to you by default along with your monthly bill:

• Via email link: In your monthly billing email, you’ll find a direct link that allows you to easily view and download your call history.

• In the customer portal (monthly overview): If you no longer have the email, log in to peoplefone.ch, navigate to Call Records > Landline Overview, and select the desired month.

• Custom time period: Alternatively, in the same section of the portal, you can filter by a specific time period and retrieve the call data.

Your invoices are always sent digitally via email to the email address you have on file. In addition, you can view and download your current and past invoices online at any time through your customer portal.

If you make a duplicate payment, you have two options for handling the overpayment:

• Apply as a credit: The overpaid amount will automatically be credited to your customer account. It will then be deducted directly from your next monthly bill.

• Request a refund: If you’d prefer to have the amount refunded to your bank account, please send a brief email with proof of payment and your bank details (IBAN) directly to finance@peoplefone.ch.

In most cases, this is a matter of timing or a classification issue. Please check the following points:

1. Check the date of the transfer: Bank transfers typically take 1 to 3 business days to be credited to our account. If you made the transfer just a few days ago, the receipt of the funds likely coincided with the automatic sending of the reminder letter. In this case, you can ignore the letter.

2. Check the payment description / reference number: Check your online banking receipt to see if the exact QR reference number or invoice number was included. If this information was missing, our system was unable to automatically assign your payment to your customer account.

3. Submit proof of payment: If the payment was made more than 3 business days ago or the status in the portal is still “Open,” please send an email with the payment receipt (PDF or screenshot of your bank statement), including your customer number, to finance@peoplefone.ch.

Our finance team will manually review the transaction immediately.

To request a bank statement (a summary of all invoices, payments, and your current balance), please contact our finance team directly by email:

Required information:

• Your customer number

• The desired time period for the account statement

The finance team will then be happy to prepare the document for you and send it to you via email.

Changes to your flat-rate plans or subscription options cannot be made directly through the customer portal. Please notify us of your requested changes in writing via email:

• Send an email to our finance team.

• Required information:

• Your customer number.

• The desired flat-rate adjustment (increase or decrease).

• Deadline: We must receive your change request by the 15th of the month at the latest so that the adjustment can be applied for the current month. If we receive your request after this date, the change will take effect the following month.

(Note: Please observe the contractual notice periods and minimum contract terms for the respective flat-rate package.)

Please try the following steps to resolve the issue:

• Check your Spam/Junk folder: Check to see if the invoice emails have accidentally ended up in your Spam folder.

• Allow the sender’s address: Make sure that emails from peoplefone aren’t being blocked by your security or spam filters.

• Check your email address in the customer portal: Log in to peoplefone.ch and check under “Profile” and “Billing Address” to ensure that the correct email address is entered, selected, and saved.

• View invoices directly: In the customer portal, you can view and download your invoices at any time, even without receiving an email.

If the information is correct and you are still not receiving emails, please contact finance@peoplefone.ch. 

If a payment you’ve made isn’t yet showing as paid on the portal, it’s usually due to system processing times or allocation issues:

• Bank processing times: A bank transfer usually takes 1 to 3 business days to be credited to our account and automatically processed by the system.

• Missing/Incorrect Reference Number: If the QR reference number or invoice number was missing from the payment description, the system cannot automatically assign the payment to your customer account.

• Weekends / Holidays: No bank transactions take place on Saturdays, Sundays, or holidays, which delays the update.

What you can do: If the transfer was made more than 5 business days ago, please email the payment receipt (PDF or screenshot of the transaction) to finance@peoplefone.ch, including your customer number and the invoice number. We will manually verify the receipt of funds and post the payment for you.

If your bills are higher over an extended period (e.g., two consecutive months), this is usually due to ongoing subscription changes, changes in usage patterns, or one-time fees.

Check the following main causes:

1. Contract & Rate Plan Adjustments (Recurring Costs):

• New licenses or phone numbers: Have any new users, SIP trunks, add-on options, or blocks of phone numbers been activated in the last two months?

2. Usage-Based Costs (Variable):

• Increased call volume: Check the call log for an increase in calls to international destinations or mobile networks that are not covered by included minutes or a package.

• Value-added services & special numbers: More frequent calls to premium-rate numbers (e.g., 08xx, 09xx numbers, or directory assistance services).

• Exceeding flat-rate limits: Check whether fair-use limits or free-minute allowances have been exceeded, resulting in per-minute rates applying.

3. Administrative & One-Time Fees:

• Paper invoices: Has the delivery method been switched from email to postal mail? (Physical invoices cost CHF 10.00 per invoice).

• Late-payment fees: Were late-payment fees (CHF 10.00) incurred in previous months due to late payments?

If the discrepancies remain unclear, please send your customer number and the relevant invoice numbers to our finance team for analysis.

The best way to track higher costs is by reviewing your detailed call log and billing statement. To do this, follow these steps: 

• 1. Check your call history: Use the link in your billing email or log in to peoplefone.ch and navigate to Communication Overview > Landline Overview. There, specifically check for:

• Calls to special and value-added service numbers (e.g., 0900 numbers).

• Calls to international destinations or mobile networks (if these are not covered by your selected plan).

• International roaming or usage exceeding included data allowances.

• 2. Check your flat rate and included data allowance: Verify whether any limits on your subscription or included minutes have been exceeded.

• 3. Review subscription and license changes: Controlled adjustments, such as newly activated add-on services, additional phone numbers, or modified licenses, are also reflected on your monthly bill.

If you are unable to identify the cause of the cost discrepancy yourself or suspect a billing error, please contact finance@peoplefone.ch with your customer number and invoice number.

You can update the contact person or contact information for accounting directly as follows:

In the customer portal (on your own):

1. Log in to peoplefone.ch.

2. Under “Profile,” enter the contact information for the new person in charge.

3. Then go to “Billing Address,” select the new email address for receiving invoices (and the CC address, if applicable), and click “Save.”

If you encounter any issues, please feel free to contact us.

If the payment slip or QR code shows an amount of CHF 0.00, this is usually due to an existing credit balance or an offset:

• Positive account balance / credit: You have a credit balance in your customer account (e.g., due to a previous overpayment or a credit entry). This credit balance was automatically applied to the invoice amount, so there is no outstanding balance left to pay.

Do you need to do anything? No. If the QR code shows an amount of CHF 0.00, no payment is required for this invoice.

If you have any questions about the source of your credit balance, you can request your current account balance via email by providing your customer number.

With a postpaid plan, you pay for your usage at the end of the month. The advantages are:

• Convenience: No need to top up your balance in advance. You pay only at the end of the month for the services you’ve actually used.
• Automatic billing: You receive a detailed monthly bill via email or e-bill that lists all your calls and services.
• No need to top up: You don’t have to worry about topping up your account as long as you have sufficient funds.

With peoplefone's prepaid plan, you pay for your usage in advance. This offers you the following benefits:

• No contract commitment: You’re not tied to long-term contracts or minimum terms.
• Full control over costs: You top up your balance as needed and always have control over your phone bills.
• Flexibility: Ideal for small businesses or occasional users who want to adjust their costs at any time.
• Easy management: You can view your balance and payment history online at any time. You’ll also receive email notifications when your balance falls below an amount you’ve set.

Switching from LSV to eBill:

• Log in to your online banking account and activate eBill.

• Search for and add peoplefone AG as the biller.

• As soon as we receive your eBill registration, we will automatically switch your billing from LSV to eBill.

Switching from eBill to LSV:

• Remove peoplefone AG from your eBill list in your online banking portal.

• Download the LSV form from peoplefone.ch (under Prices and Numbers -> Payment Methods).

Fill it out and send it to your bank.

You have three payment options to choose from: 

• Payment via QR code (standard bank transfer) 

• LSV (bank direct debit) 

• eBill (directly through your online banking) 

The form for the LSV direct debit authorization is available for download directly from our website. You can find it as follows:

1. Go to our website, peoplefone.ch.

2. In the menu, navigate to the “Prices and Numbers” section.

3. There, select the “Payment Methods” submenu.

Late payment fees are charged if an invoice remains unpaid after the payment deadline and a grace period have expired. The process is as follows:

1. Payment Deadline & Reminder: After the payment deadline (20 days by default) has passed, you will first receive a free payment reminder with an additional 10-day grace period plus a few days of leeway.

2. Reminder (subject to a fee): If the invoice amount remains unpaid even after this period, a first reminder is automatically generated. From this point on, contractually stipulated late fees apply to cover the additional administrative costs. 

Possible reasons for collection fees despite payment:

• Overlap: You paid the invoice on the same day or shortly before the reminder was generated.

• Missing reference number: The payment could not be automatically assigned to your customer account due to a missing QR reference number or invoice number.

If you paid the invoice on time or there was an overlap, please send the payment receipt to finance@peoplefone.ch so that the finance team can review the case and cancel the fees if necessary.

With peoplefone, VoIP usage for outgoing calls is billed by the minute or covered by a flat-rate plan. Incoming calls are free. In addition, there are monthly fees for maintaining the phone numbers and, if desired, for operating a phone system (e.g., peoplefone vPBX).

Additional costs may apply for the following services:

• International calls: Rates for outgoing calls vary depending on the destination.
• Premium services: These include special numbers such as 0800 or 0900 numbers, as well as advanced features such as call recording or call center features.

You can generally set up your VoIP connection yourself through the peoplefone customer portal. However, the setup process requires some technical knowledge. We therefore recommend having an experienced installation partner handle the configuration. In Switzerland, there are approximately 1,000 partners working with peoplefone. You can find an installation partner near you here.

Simply sign up for our customer portal and try VoIP for free for 30 days—including credit and a free test number. You can try VoIP either as a SIP trunk for your existing phone system or as peoplefone vPBX, the ready-to-use and cost-effective VoIP phone system for small and medium-sized businesses. You can find more information about the various trial options here.

Depending on the provider, VoIP can actually be more secure than traditional telephone service. Eavesdropping is significantly more difficult with VoIP than with conventional landlines. However, as with any Internet service, there is a theoretical risk of hacking with VoIP as well. The security of a VoIP network depends largely on the security protocols used by the provider. peoplefone adheres to the highest standards in this regard to prevent potential security vulnerabilities and detect attacks early on.

To make calls via VoIP, you'll need:
1. A stable internet connection
2. A VoIP provider that sets up the connection, handles the configuration, and registers your desired phone numbers.
3. VoIP-enabled hardware, such as an IP phone, a VoIP headset, or a softphone app on your computer.

With this equipment, you’re ready to make calls via VoIP.

A VoIP provider offers a range of voice communication services based on VoIP technology, including:

• Transmission of voice signals: The provider transmits voice data from phones, computers, or other devices over the Internet.
• Registration and management of phone numbers: The provider manages phone numbers and offers calling services, including local, national, and international calls.
• Additional features: Many VoIP providers offer additional features such as voicemail, call forwarding, conference calls, and call blocking.
• Integration with business applications: VoIP services can often be integrated with other communication and business applications to increase efficiency.

In general, all IP-enabled phones—whether desk phones, headsets, or softphone apps—work with peoplefone's VoIP service. In addition, there are phones that can be configured automatically through the peoplefone portal. This simplifies the installation process considerably.

No, there are no hidden costs or fees with peoplefone. The company is known for its transparency, and all prices are clearly listed. There are no additional administrative or setup fees for standard products. Additional costs may apply only for special services such as premium numbers, fax numbers, or special phone numbers. If you have specific requirements, we recommend inquiring about the exact prices in advance. Contact us here

Yes, that's possible with a prepaid account. Simply create an account in your customer portal, select the services you want, and pay via prepaid using a credit card or bank transfer—with no contract required.

Nowadays, modern phone systems are typically cloud-based. The most cost-effective solution for companies with 5 or more employees is the peoplefone vPBX phone system, which is available starting at CHF 15 per month. More powerful systems, such as 3CX, start at CHF 110 per month. You can find more information about various phone systems here.

A VoIP phone line with peoplefone is generally free, as are incoming calls. The cost of using a phone number starts at CHF 5.00 per month. Outgoing calls are charged starting at CHF 0.03 per minute.

A landline connection with peoplefone is generally free, and phone numbers are available starting at CHF 5 per month. Calls can be billed by the minute or included in a flat-rate plan. You can find a current price comparison of the various Swiss VoIP providers at the following link:

The number of FLAT users or voice channels can be adjusted at the beginning of a new month. Please submit your change request in writing to peoplefone by the 15th of the current month at the latest. Please note that adjusting the number of FLAT lines will result in a new minimum contract term of 12 months.

Prices for peoplefone FLAT vary depending on the plan and type of calling solution:

FLAT CH (Switzerland)

• For peoplefone vPBX: CHF 19.–/month (1,000 minutes to landlines, 200 minutes to cell phones).
• For peoplefone SIP-TRUNK: CHF 39.–/month (2,000 min. to landlines, 300 min. to cell phones).

FLAT CH & EU (Switzerland & EU):

• For peoplefone vPBX: CHF 22.00/month (1,000 minutes to landlines, 300 minutes to cell phones).
• For peoplefone SIP TRUNK: CHF 44.–/month (2,000 minutes to landlines, 500 minutes to cell phones).

Additional call minutes are billed at the standard peoplefone rates. Unused minutes cannot be carried over to the following month.

The minimum contract term is 12 months, with a 3-month notice period.

The peoplefone SIP trunk offers an unlimited number of voice channels for incoming and outgoing calls, allowing multiple employees to make calls at the same time. The number of concurrent calls depends on network bandwidth and the capacity of the phone system.

The SIP-TRUNK is free.

The peoplefone SIP trunk offers:

• Unlimited free voice channels: For incoming and outgoing calls.
• No setup costs: Activation with no setup fees. 
• Affordable call rates: You can choose between per-minute billing or a flat rate.
• Compatibility: The peoplefone SIP trunk is compatible with a wide range of popular phone systems.
• Easy integration: Your existing phone system can be upgraded and connected to the peoplefone SIP trunk in just a few minutes.

Requirements for the peoplefone SIP trunk:

• Internet connection: A stable connection with sufficient bandwidth.
• SIP-compatible phone system: e.g., 3CX, Mitel, Starface, Microsoft Teams.
• SIP trunk configuration: Configure according to peoplefone’s instructions.

Most modern phone systems are VoIP-compatible and can be easily connected to the peoplefone SIP trunk. If your system is not VoIP-capable, you can use a VoIP gateway or IP licenses to establish the connection.

Microsoft TEAMS can be integrated with VoIP in various ways. The most common options are Microsoft TEAMS Operator Connect and Microsoft TEAMS Direct Routing. Both methods offer different advantages and are suitable for companies of various sizes. For specific requirements, peoplefone also offers a customized solution that can be individually configured as needed.

To use Microsoft TEAMS as a phone system, you must connect your TEAMS system to the VoIP services of a VoIP provider such as peoplefone. There are various types of integration available, each suited to different company sizes and requirements. peoplefone and its specialized installation partners can help you find the right solution for your needs.

Setting up Microsoft TEAMS with peoplefone via Direct Routing takes anywhere from a few hours to several days, depending on the number of users and the features required. peoplefone provides installation partners with step-by-step instructions and support to speed up the process. 

The integration of peoplefone with Microsoft TEAMS offers:

• Various integration options: Depending on the size of your company or your specific requirements, peoplefone offers ready-made solutions or fully customizable integration options with Microsoft TEAMS.
• Seamless communication: Chats, meetings, and calls all on one platform.
• Affordable Rates: Make VoIP calls directly through TEAMS using peoplefone’s affordable VoIP rates
• Scalability: Suitable for both small and large businesses, as peoplefone offers scalable solutions for a wide range of users.
• Advanced features: peoplefone enables the integration of a full-featured phone system with call queues, auto attendant, and IVR (Interactive Voice Response). 

To use Microsoft TEAMS as a phone system with peoplefone, you need the following paid services

• One-time setup fee, depending on the integration model
• Monthly billing based on the number of users or the number of concurrent voice channels (depending on the integration model)
• peoplefone VoIP rates as well as monthly costs for operating phone numbers.
• The appropriate Microsoft TEAMS licenses

The peoplefone RAINBOW HUB subscription starts at CHF 3.– per voice channel per month (including VAT) on the Shared Session Border Controller. One-time setup fee: CHF 149.–. Rainbow licenses and phone numbers are available separately. Call charges: Per-minute billing or flat-rate subscription. Prices include VAT.

peoplefone RAINBOW HUB offers:

• Open architecture: Integration of additional applications into your communications infrastructure.
• Flexibility: Cross-platform communication for working in the office, from home, or on the go.
• Collaboration features: Tools for voice and video calls, messaging, file sharing, and calendar integration.
• Centralized communication: All communication channels in a single solution for easy management.

peoplefone RAINBOW HUB is a collaboration platform from Alcatel-Lucent that combines voice calls, video calls, messaging, and file sharing. As a Swiss provider, peoplefone seamlessly integrates RAINBOW HUB into your telephone network, allowing you to manage all communication channels through a user-friendly solution—across platforms, including desktops, smartphones, tablets, and meeting rooms.

Yes, peoplefone vPBX is ideal for companies with multiple locations. Since the phone system is hosted in the cloud, all locations can be easily connected to one another. Employees at different locations can use the same phone system without the need for additional hardware or complex network configurations. Centralized management makes it easy to integrate multiple branches or remote workstations.

peoplefone vPBX is a cost-effective solution for small and medium-sized businesses:

• Pricing: Starting at CHF 15.– per month for 5 users, including VAT.
• Scalability: Flexibly expandable; pricing depends on the number of users. You can find the pricing overview here.
• Call rates: Starting at CHF 0.03 per minute for calls to Swiss landlines, with no connection fees. There are also affordable rates for international calls and flat-rate options.

Additional features such as softphone, IVR, call queues, analytics, etc., can be added to your peoplefone account at any time.

peoplefone vPBX offers the following additional features:

• peoplefone SOFTPHONE: Make calls directly from your PC or Mac.
• peoplefone APP: A mobile app for iOS and Android that lets you make calls even when you're on the go.
• Queues: A flexible queuing feature that routes callers based on your agents’ availability or workload.
• peoplefone ANALYTICS: An additional tool for analyzing call activity that provides detailed insights into call statistics and agent workload. 

peoplefone vPBX offers a wide range of benefits:

• No hardware required: No need for expensive equipment or updates.
• Easy scalability: The phone system grows with your business—starting at CHF 15 per month for 5 users.
• Affordable rates: Starting at CHF 0.03 per minute for calls to Swiss landlines, plus affordable international rates.
• Compatibility: Use the peoplefone app for iOS/Android and the softphone for PC/Mac.
• Additional features: Additional features such as call queues and call analytics are available.

peoplefone vPBX is a cost-effective cloud-based VoIP phone system that enables businesses to make calls over the Internet—without the need for expensive hardware. It is easy to configure, scalable, and ideal for small and medium-sized businesses looking for a flexible communications solution.

peoplefone 3CX HOSTED can be quickly installed in the cloud. Certified installation partners will assist you with setup, configuration, and integration into your IT infrastructure. Management is handled through the user-friendly 3CX web interface, which you can access at any time.

Prices for 3CX HOSTED vary depending on the number of simultaneous calls (SC) and the contract term.

• 4 SC: CHF 120 per month (12 months) or CHF 110 per month (24 months)
• 8 SC: CHF 170.00/month (12 months) or CHF 150.00/month (24 months)
• 16 SC: CHF 240.00/month (12 months) or CHF 200.00/month (24 months)

For larger requirements (32 SC or more), customized quotes are available. Contact us at partner@peoplefone.ch. Phone service is billed per minute, and additional fees may apply for certain phone numbers.

peoplefone 3CX HOSTED is a flexible, cloud-based VoIP phone system, ideal for larger companies or multiple locations. As a 3CX Titanium Partner, peoplefone offers a comprehensive, worry-free package that includes installation, licensing, and reliable support—perfect for businesses that value efficiency and simplicity.

A 3CX phone system is designed for businesses looking for a cost-effective and feature-rich communication solution.

• Flexible licensing: Simple and budget-friendly.
• Versatile features: For a wide range of business needs.
• Flexible installation: On-premises, in the cloud, or at the peoplefone data center in Switzerland.
• Seamless integration: Support for mobile workstations and Microsoft Teams to enable modern ways of working. 

Companies are advised to consult an installation partner. Alternatively, peoplefone provides technical documentation on the peoplefone Wiki. Orders can be placed directly using the online order form.

If you have any further specific questions, you can contact peoplefone Support.

You can easily place an order using the order form on the website or by sending an email to partner@peoplefone.ch. After you place your order, the peoplefone team will contact you to discuss the details.

Prices for peoplefone INTERNET start at CHF 52.– per month for DSL or fiber-optic connections with speeds of up to 10 Gbit/s—depending on the selected plan. Additional costs may apply for:

• Fixed IP addresses: Optional for an additional fee.
• Managed Services: Proactive monitoring and fallback solutions starting at CHF 70.– per month.

For more detailed pricing information and customized offers, please review the price list or request a quote.

In addition to the standard connection, you can add the following options:

• Proactively monitored router: Ensures that your router is always functioning properly.
• Fallback options: Routers with mobile fallback or DSL fallback for fiber connections.

peoplefone supports fiber, XGS-PON, and DSL. Customers can use the broadband checker to see which technologies are available at their location.

peoplefone MOBILE also allows you to use the service abroad, though roaming charges may apply depending on the country. You can find details about costs and options on the peoplefone website. Configure the roaming options in your account to avoid unexpected charges. For specific information, please contact our support team.

To use peoplefone MOBILE on your smartphone, you must first sign up for a plan with peoplefone and activate your phone number (or a new number). You will then receive a SIM card or eSIM that you can activate on your smartphone. Once activated, you can use peoplefone’s mobile data and voice services as usual. For more details on activation, check your peoplefone account or contact your personal account manager directly.

With peoplefone MOBILE, you can make emergency calls (e.g., 112, 144) at any time, both in Switzerland and abroad. Please note that roaming charges may apply, but emergency calls are always possible. Check your roaming options in advance for added peace of mind.

peoplefone MOBILE offers SMBs numerous benefits:

• Centralized management: All cell phone plans under a single contract.
• Number porting: Easy transfer of existing numbers.
• Easy sign-up: Online contract completion.
• Complete solution: All telecommunications services on a single monthly bill.
• Control and flexibility: Full control over plans and costs via the portal.
• Award-winning: peoplefone MOBILE was named the best mobile provider for business customers in Switzerland in the 2026 Bilanz Rating.

You can find the rates for calls made with peoplefone MOBILE on our website. We offer fair and transparent rates for calls within Switzerland. International call rates and roaming charges vary depending on the destination.

peoplefone MOBILE is the cost-effective mobile service for small and medium-sized businesses. It allows for centralized management of all subscriptions, the transfer of existing phone numbers, and online identification. All subscriptions are combined into a single contract, with just one monthly bill.

peoplefone MOBILE offers three plans:

Mobile S (Switzerland Plan):

• CHF 25.00/month
• 3,000 free minutes, 30 GB of data, 3,000 text messages in Switzerland

Mobile M (EU Plus Plan):

• CHF 42.00/month
• 3,000 free minutes, 200 GB of data in Switzerland, 50 GB in the EU, 3,000 text messages in Switzerland/EU/Zone 3

Mobile L (Worldwide Plan):

• CHF 65.00/month
• 3,000 free minutes, 200 GB of data in Switzerland, 100 GB in the EU, 3,000 text messages in Switzerland/EU/Zone 3, 3 GB in Zone 4, 300 free minutes in Zone 4

Yes, all plans are 5G-compatible and use the Sunrise network.

• The SIM card will be mailed to you after you place your order.
• The eSIM can be activated directly in the peoplefone customer portal.

You can easily order the peoplefone DATASIM through the peoplefone customer portal. The SIM card will be mailed to you within a few days. To use the eSIM, you can activate it directly in the portal.

Prices start at CHF 5.–/month (0.4 Mbit/s) and go up to CHF 44.–/month (2 Gbit/s).

There is a one-time fee of CHF 40.– for the SIM card or eSIM setup.

The VOICE option allows you to make unlimited calls and send unlimited text messages to all Swiss networks with your peoplefone DATASIM. Without this option, you can only receive incoming calls and text messages. The VOICE option costs CHF 12.- per month.

DATASIM is suitable for smart devices such as laptops, tablets, LTE routers, GPS trackers, sensors, smartwatches, mobile hotspots, and security cameras.

With peoplefone SOFTPHONE, you can make calls conveniently from your computer and use all the features of the peoplefone vPBX phone system directly in your browser—without any additional hardware. After logging into your account, you can make calls, set up call forwarding, host conference calls, and manage voicemails. The application can be used flexibly on multiple computers and across multiple locations.

The peoplefone SOFTPHONE is a web-based application that requires no additional software or hardware. Simply log in to your peoplefone vPBX account and use the softphone directly in your browser—compatible with Chrome, Edge, Opera, and Vivaldi.

The peoplefone SOFTPHONE is a flexible, web-based telephony solution that can be used directly in a browser—such as Google Chrome or Microsoft Edge. It’s ideal for companies with distributed teams or employees working from home, as it can be easily deployed across multiple workstations and locations. With compatibility for all standard headsets and advanced call management features for certain models, it offers a convenient and efficient solution for modern communication needs.

peoplefone SOFTPHONE offers a wide range of features that make your office communication efficient and easy:

• Internal users with a busy lamp field (BLF): See whether colleagues are available.
• Call Transfer: Transfer calls directly or with an announcement.
• Conferencing: Hold conference calls with up to 5 participants.
• Voicemail and call forwarding: Set up call forwarding and voicemail as needed.
• Call hold: Put calls on hold.
• Integration: Import your peoplefone vPBX phone book and Microsoft 365 contacts directly into the softphone.

The peoplefone SOFTPHONE is a web-based solution that lets you make calls directly from your PC using the peoplefone vPBX phone system—without any additional hardware. It allows you to make calls, hold conferences, and access other features conveniently through your web browser, making it ideal for businesses looking for a flexible communication solution.

The peoplefone app is free. You can download the app at no additional cost from the App Store (for iOS) or the Google Play Store (for Android). There are no monthly fees or setup costs as long as you have an active peoplefone vPBX or SIP TRUNK subscription. This allows you to use your office number anywhere without straining your budget.

The peoplefone app is available for iOS and Android devices. It is compatible with iPhones (iOS 11.0 or later) and Android smartphones (version 5.0 or later). The app can be downloaded quickly and easily from the App Store or Google Play Store and is ready to use right away. This way, your employees have all the features of the phone system right in their pockets, whether they’re in the office or on the go.

The peoplefone app offers a wide range of features that make your communication on the go efficient and flexible. You can make calls using your office number, use internal speed dials, transfer calls, and make group calls. In addition, conference calls can be easily set up, ensuring that your employees stay connected at all times—no matter where they are. The app ensures that all essential communication features are available right on your smartphone.

The peoplefone app allows your employees to make and receive calls using their office number while on the go. This means they can make and receive calls without having to rely on expensive call forwarding to their cell phone numbers. The app is the ideal solution for business travelers and field staff who want to communicate seamlessly using their company phone number. It works with both peoplefone vPBX and SIP trunk connections and offers easy integration into your existing phone system.

Yes, with peoplefone SMS, you can send text messages worldwide. Prices for international text messages start at CHF 0.30 per message. For businesses that regularly send international text messages, we offer discounts based on monthly volume. You can find the discounts here.

With the peoplefone SMS API, you can send SMS messages to multiple recipients at the same time. This is especially useful for marketing campaigns, reminders, or notifications. The API allows you to add multiple phone numbers as recipients and send a single SMS message to all of them.

With the peoplefone SMS API, you can integrate SMS directly into your business processes. This API is ideal for applications such as confirmations, reminders, or as part of your security measures (e.g., two-factor authentication). The API is free and can be easily integrated into your software using the provided documentation. Our development team is available to provide technical support and advice.

With the peoplefone SMS API, you can integrate SMS services directly into your business software. The API allows you to automate SMS messages for various applications, such as two-factor authentication, reservation confirmations, or appointment reminders. You can try out these three use cases for free. You’ll find the complete API documentation on our developer page. Contact our development team with any technical questions, ideas, or projects.

The peoplefone SMS REMINDER costs CHF 2.00 per month for each linked Outlook calendar. Additional charges apply for SMS messages sent, starting at CHF 0.075 per SMS, depending on the monthly SMS volume.

The peoplefone SMS REMINDER is a cost-effective solution that allows you to automatically send SMS reminders for your Outlook appointments. The SMS messages are generated directly from your Outlook calendar and can be customized, for example, by including appointment details or specific text. The service is particularly well-suited for small and medium-sized businesses and starts at CHF 2 per linked calendar. No additional software installations are required.

Yes. With Make & Zapier, you can quickly turn ideas and processes into prototypes or proofs of concept. This allows you to test your integration quickly and with minimal effort before deploying it in production.

Yes. With Phone Control, calls can be initiated and managed directly from a customer profile or another business application.

Yes.

The Queue API provides up-to-date information on calls, wait times, and team activities.

This data can be displayed, for example, in a dashboard or in Power BI.

With Make & Zapier, for example, you can automate the maintenance of CRM contacts, the creation of support tickets, the assignment of callback requests, the logging of missed calls as tasks, or notifications via Microsoft Teams and Slack.

With these APIs, you can, among other things, identify callers, transfer calls, control telephony functions from within your software, monitor call queues, manage active calls, and send text messages automatically.

Depending on the application, features such as click-to-call, automatic caller ID, customer pop-ups, and call logging are available directly within the business application.

If you have any further questions or would like personalized advice, you can contact us at any time using the contact form.

peoplefone can be integrated with CRM, ERP, ticketing, and reservation systems, among others. These include, for example, bexio, HubSpot, Odoo, foratable, and ForenSys.

Numerous other cloud applications can also be integrated via Make and Zapier.

The peoplefone APIs are ideal for software developers, SaaS providers, integration partners, and companies that want to seamlessly integrate telephony or messaging into their applications and business processes.

Want to learn more? We’d be happy to advise you.

The cost for peoplefone CONNECTOR is CHF 2.00 per user and per software application you wish to integrate. One user corresponds to one peoplefone vPBX user. There are no additional hidden fees.

With peoplefone CONNECTOR, you can:

• Automatically display a notification window with customer information when you receive incoming calls.
• Access the call history directly in your CRM or ERP.
• Use multiple systems simultaneously—such as CRM and ERP—with separate notification windows.
• Retrieve all relevant customer information with a single click to improve customer service. 

peoplefone CONNECTOR is an API solution that allows you to seamlessly integrate peoplefone's telephony features into your CRM or ERP software. It boosts productivity by displaying relevant customer information during incoming calls and providing quick access to call history.

peoplefone CONNECTOR can be integrated with all common CRM and ERP systems. The solution can also be integrated into other business software to enable even better customization to your individual needs.

Participants pay only the standard rates for a local landline call. If they are peoplefone customers, there are no additional charges, since the call is made through a peoplefone access number.

Yes, participants who do not have a peoplefone account can still participate by dialing in via a local landline number. They will only be charged the standard dial-in rates set by their telephone provider.

peoplefone CONF offers conference rooms with varying participant capacities. There are options for up to 20, 50, or 100 participants, depending on the selected plan.

The cost of peoplefone CONF depends on the number of participants:

• Up to 20 participants: CHF 10 per month
• Up to 50 participants: CHF 25 per month
• Up to 100 participants: CHF 50 per month 

There are no additional costs as long as you remain within the subscription period. Additional fees may apply for use outside the agreed-upon period or if the number of participants is exceeded (depending on the contract).

peoplefone CONF is a cost-effective conference call solution that allows you to hold calls with multiple participants. Participants dial in using a local landline number and pay only the standard dial-in charges. For peoplefone customers, participation is free, as the dial-in number is provided by peoplefone.

peoplefone CONF provides access numbers for about 20 different countries. Each participant dials in using a local number, which significantly reduces the cost of international calls.

Yes, peoplefone MEET can be easily integrated into your corporate identity. You can use your logo, colors, and domain to customize the meeting tool to match your company's design. Additional customizations can be made upon request.

peoplefone MEET is a web-based platform that works without any additional software or apps. Meetings are scheduled directly in the web browser, and participants can join via a link sent by email.

The platform offers standard rooms for meetings and webinars for up to 50 participants. Features such as encrypted video and audio conferencing, screen sharing, an interactive whiteboard, and automatic meeting minutes ensure efficient collaboration.

Thanks to its seamless integration with your corporate identity and user-friendly operation across all devices, peoplefone MEET offers a secure, flexible, and professional solution for online meetings.

peoplefone MEET offers flexible pricing options:

• Monthly subscription (unlimited sessions): CHF 29 per month for one meeting room
• Individual sessions:
  • 5 sessions: CHF 25
  • 20 sessions: CHF 50

Participants are always free. A 30-minute free trial is also available. Try it here.

Yes, peoplefone MEET is an extremely cost-effective alternative to Microsoft TEAMS. With a monthly subscription for just CHF 29, you can hold an unlimited number of meetings without any additional costs for advanced features. Compared to Microsoft TEAMS, which often charges extra fees for advanced features, peoplefone MEET offers excellent value for the price and all the essential features needed for successful online meetings.

Yes, there is a 30-minute free trial.

peoplefone MEET is a secure, privacy-compliant Swiss platform for video and audio conferencing. It offers businesses a user-friendly and cost-effective alternative to tools like Microsoft Teams or Zoom. With 100% hosting in Switzerland, peoplefone MEET ensures the highest level of data security, without storing or processing data abroad.