You can update your address information as follows:

• In the customer portal: Log in to your customer account at peoplefone.ch. Under “Account” or “Master Data,” you can update your billing address yourself.

• By email: Send the requested changes in writing, including your customer number, directly to finance@peoplefone.ch.

• If your company name changes, please notify us of the change in writing via email:

• Contact: Send your request directly to finance@peoplefone.ch.

• Required documents & information:

• Your customer number.

• The requested changes.

• A current extract from the commercial register as proof.

Once we have received and reviewed the documents, the company name will be updated accordingly in your customer account and on future invoices.

You can update the email address for receiving invoices in the customer portal as follows:

• 1. Enter a new email address: Log in to peoplefone.ch and navigate to the “Profile” menu item. First, enter the new email address there.

• 2. Select as billing address: Next, go to “Billing Address” in the portal, explicitly select the email address you just entered from the dropdown menu, and click “Save.”

• 3. Enable CC & save: Also go to “Billing Address” in the portal, check the “CC” box next to the desired email address, and be sure to click “Save” again.

Alternatively, you can send a written request for the CC email address to finance@peoplefone.ch, including your customer number.

If you make a duplicate payment, you have two options for handling the overpayment:

• Apply as a credit: The overpaid amount will automatically be credited to your customer account. It will then be deducted directly from your next monthly bill.

• Request a refund: If you’d prefer to have the amount refunded to your bank account, please send a brief email with proof of payment and your bank details (IBAN) directly to finance@peoplefone.ch.

In most cases, this is a matter of timing or a classification issue. Please check the following points:

• 1. Check the date of the transfer: Bank transfers usually take 1 to 3 business days to be credited to our account. If you made the transfer just a few days ago, the receipt of the funds likely coincided with the automatic sending of the reminder letter. In this case, you can ignore the letter.

• 2. Check the payment description / reference number: Check your online banking receipt to see if the exact QR reference number or invoice number was included. If this information was missing, our system was unable to automatically match your payment to your customer account.

• 3. Submit proof of payment: If the payment was made more than 3 business days ago or the status in the portal is still “Open,” please send an email with the payment receipt (PDF or screenshot of your bank statement), including your customer number, to finance@peoplefone.ch.

Our finance team will immediately review the transaction manually, assign it to your account, and cancel any late fees that may have been incurred.

Please try the following steps to resolve the issue:

• Check your Spam/Junk folder: Check to see if the invoice emails have accidentally ended up in your Spam folder.

• Allow the sender’s address: Make sure that emails from peoplefone aren’t being blocked by your security or spam filters.

• Check your email address in the customer portal: Log in to peoplefone.ch and check under “Profile” and “Billing Address” to ensure that the correct email address is entered, selected, and saved.

• View invoices directly: In the customer portal, you can view and download your invoices at any time, even without receiving an email.

If the information is correct and you are still not receiving emails, please contact finance@peoplefone.ch. 

The best way to track higher costs is by reviewing your detailed call log and billing statement. To do this, follow these steps: 

• 1. Check your call history: Use the link in your billing email or log in to peoplefone.ch and navigate to Communication Overview > Landline Overview. There, specifically check for:

• Calls to special and value-added service numbers (e.g., 0900 numbers).

• Calls to international destinations or mobile networks (if these are not covered by your selected plan).

• International roaming or usage exceeding included data allowances.

• 2. Check your flat rate and included data allowance: Verify whether any limits on your subscription or included minutes have been exceeded.

• 3. Review subscription and license changes: Controlled adjustments, such as newly activated add-on services, additional phone numbers, or modified licenses, are also reflected on your monthly bill.

If you are unable to identify the cause of the cost discrepancy yourself or suspect a billing error, please contact finance@peoplefone.ch with your customer number and invoice number.

The number of FLAT users or voice channels can be adjusted at the beginning of a new month. Please submit your change request in writing to peoplefone by the 15th of the current month at the latest. Please note that adjusting the number of FLAT lines will result in a new minimum contract term of 12 months.

Prices for peoplefone FLAT vary depending on the plan and type of calling solution:

FLAT CH (Switzerland)

• For peoplefone vPBX: CHF 19.–/month (1,000 minutes to landlines, 200 minutes to cell phones).
• For peoplefone SIP-TRUNK: CHF 39.–/month (2,000 min. to landlines, 300 min. to cell phones).

FLAT CH & EU (Switzerland & EU):

• For peoplefone vPBX: CHF 22.00/month (1,000 minutes to landlines, 300 minutes to cell phones).
• For peoplefone SIP TRUNK: CHF 44.–/month (2,000 minutes to landlines, 500 minutes to cell phones).

Additional call minutes are billed at the standard peoplefone rates. Unused minutes cannot be carried over to the following month.

The minimum contract term is 12 months, with a 3-month notice period.

peoplefone vPBX offers the following additional features:

• peoplefone SOFTPHONE: Make calls directly from your PC or Mac.
• peoplefone APP: A mobile app for iOS and Android that lets you make calls even when you're on the go.
• Queues: A flexible queuing feature that routes callers based on your agents’ availability or workload.
• peoplefone ANALYTICS: An additional tool for analyzing call activity that provides detailed insights into call statistics and agent workload. 

Prices for 3CX HOSTED vary depending on the number of simultaneous calls (SC) and the contract term.

• 4 SC: CHF 120 per month (12 months) or CHF 110 per month (24 months)
• 8 SC: CHF 170.00/month (12 months) or CHF 150.00/month (24 months)
• 16 SC: CHF 240.00/month (12 months) or CHF 200.00/month (24 months)

For larger requirements (32 SC or more), customized quotes are available. Contact us at partner@peoplefone.ch. Phone service is billed per minute, and additional fees may apply for certain phone numbers.

peoplefone 3CX HOSTED is a flexible, cloud-based VoIP phone system, ideal for larger companies or multiple locations. As a 3CX Titanium Partner, peoplefone offers a comprehensive, worry-free package that includes installation, licensing, and reliable support—perfect for businesses that value efficiency and simplicity.

Companies are advised to consult an installation partner. Alternatively, peoplefone provides technical documentation on the peoplefone Wiki. Orders can be placed directly using the online order form.

If you have any further specific questions, you can contact peoplefone Support.

You can easily place an order using the order form on the website or by sending an email to partner@peoplefone.ch. After you place your order, the peoplefone team will contact you to discuss the details.

Prices for peoplefone INTERNET start at CHF 52.– per month for DSL or fiber-optic connections with speeds of up to 10 Gbit/s—depending on the selected plan. Additional costs may apply for:

• Fixed IP addresses: Optional for an additional fee.
• Managed Services: Proactive monitoring and fallback solutions starting at CHF 70.– per month.

For more detailed pricing information and customized offers, please review the price list or request a quote.

In addition to the standard connection, you can add the following options:

• Proactively monitored router: Ensures that your router is always functioning properly.
• Fallback options: Routers with mobile fallback or DSL fallback for fiber connections.

peoplefone supports fiber, XGS-PON, and DSL. Customers can use the broadband checker to see which technologies are available at their location.

Yes, all plans are 5G-compatible and use the Sunrise network.

• The SIM card will be mailed to you after you place your order.
• The eSIM can be activated directly in the peoplefone customer portal.

You can easily order the peoplefone DATASIM through the peoplefone customer portal. The SIM card will be mailed to you within a few days. To use the eSIM, you can activate it directly in the portal.

Prices start at CHF 5.–/month (0.4 Mbit/s) and go up to CHF 44.–/month (2 Gbit/s).

There is a one-time fee of CHF 40.– for the SIM card or eSIM setup.

The VOICE option allows you to make unlimited calls and send unlimited text messages to all Swiss networks with your peoplefone DATASIM. Without this option, you can only receive incoming calls and text messages. The VOICE option costs CHF 12.- per month.

DATASIM is suitable for smart devices such as laptops, tablets, LTE routers, GPS trackers, sensors, smartwatches, mobile hotspots, and security cameras.

Yes. With Make & Zapier, you can quickly turn ideas and processes into prototypes or proofs of concept. This allows you to test your integration quickly and with minimal effort before deploying it in production.

Yes. With Phone Control, calls can be initiated and managed directly from a customer profile or another business application.

Yes.

The Queue API provides up-to-date information on calls, wait times, and team activities.

This data can be displayed, for example, in a dashboard or in Power BI.

With Make & Zapier, for example, you can automate the maintenance of CRM contacts, the creation of support tickets, the assignment of callback requests, the logging of missed calls as tasks, or notifications via Microsoft Teams and Slack.

With these APIs, you can, among other things, identify callers, transfer calls, control telephony functions from within your software, monitor call queues, manage active calls, and send text messages automatically.

Depending on the application, features such as click-to-call, automatic caller ID, customer pop-ups, and call logging are available directly within the business application.

If you have any further questions or would like personalized advice, you can contact us at any time using the contact form.

Peoplefone can be integrated with CRM, ERP, ticketing, and reservation systems, among others. These include, for example, bexio, HubSpot, Odoo, foratable, and ForenSys.

Numerous other cloud applications can also be integrated via Make and Zapier.

The peoplefone APIs are ideal for software developers, SaaS providers, integration partners, and companies that want to seamlessly integrate telephony or messaging into their applications and business processes.

Want to learn more? We’d be happy to advise you.

The cost for peoplefone CONNECTOR is CHF 2.00 per user and per software application you wish to integrate. One user corresponds to one peoplefone vPBX user. There are no additional hidden fees.

With peoplefone CONNECTOR, you can:

• Automatically display a notification window with customer information when you receive incoming calls.
• Access the call history directly in your CRM or ERP.
• Use multiple systems simultaneously—such as CRM and ERP—with separate notification windows.
• Retrieve all relevant customer information with a single click to improve customer service. 

peoplefone CONNECTOR is an API solution that allows you to seamlessly integrate peoplefone's telephony features into your CRM or ERP software. It boosts productivity by displaying relevant customer information during incoming calls and providing quick access to call history.

peoplefone CONNECTOR can be integrated with all common CRM and ERP systems. The solution can also be integrated into other business software to enable even better customization to your individual needs.

Participants pay only the standard rates for a local landline call. If they are peoplefone customers, there are no additional charges, since the call is made through a peoplefone access number.

Yes, participants who do not have a peoplefone account can still participate by dialing in via a local landline number. They will only be charged the standard dial-in rates set by their telephone provider.

peoplefone CONF offers conference rooms with varying participant capacities. There are options for up to 20, 50, or 100 participants, depending on the selected plan.

The cost of peoplefone CONF depends on the number of participants:

• Up to 20 participants: CHF 10 per month
• Up to 50 participants: CHF 25 per month
• Up to 100 participants: CHF 50 per month 

There are no additional costs as long as you remain within the subscription period. Additional fees may apply for use outside the agreed-upon period or if the number of participants is exceeded (depending on the contract).

peoplefone CONF is a cost-effective conference call solution that allows you to hold calls with multiple participants. Participants dial in using a local landline number and pay only the standard dial-in charges. For peoplefone customers, participation is free, as the dial-in number is provided by peoplefone.

peoplefone CONF provides access numbers for about 20 different countries. Each participant dials in using a local number, which significantly reduces the cost of international calls.

Yes, peoplefone MEET can be easily integrated into your corporate identity. You can use your logo, colors, and domain to customize the meeting tool to match your company's design. Additional customizations can be made upon request.

peoplefone MEET is a web-based platform that works without any additional software or apps. Meetings are scheduled directly in the web browser, and participants can join via a link sent by email.

The platform offers standard rooms for meetings and webinars for up to 50 participants. Features such as encrypted video and audio conferencing, screen sharing, an interactive whiteboard, and automatic meeting minutes ensure efficient collaboration.

Thanks to its seamless integration with your corporate identity and user-friendly operation across all devices, peoplefone MEET offers a secure, flexible, and professional solution for online meetings.

peoplefone MEET offers flexible pricing options:

• Monthly subscription (unlimited sessions): CHF 29 per month for one meeting room
• Individual sessions:
  • 5 sessions: CHF 25
  • 20 sessions: CHF 50

Participants are always free. A 30-minute free trial is also available. Try it here.

Yes, peoplefone MEET is an extremely cost-effective alternative to Microsoft Teams. With a monthly subscription for just CHF 29, you can hold an unlimited number of meetings without any additional costs for advanced features. Compared to Microsoft Teams, which often charges extra fees for advanced features, peoplefone MEET offers excellent value for the price and all the essential features needed for successful online meetings.

Yes, there is a 30-minute free trial.