More Flexibility and Transparency in Telephony for PHIDA Groupe
PHIDA Groupe SA is a family-run company from Western Switzerland with roots in the construction and building envelope industry. Today, the group unites around 30 companies in Western Switzerland and neighboring France. With this growth, the demands on internal communication also increased. A modern, flexible, and easy-to-manage telephony solution therefore became increasingly important.
Modernizing an Outdated Infrastructure
Faced with an aging and maintenance-heavy telephony solution, PHIDA Groupe decided to take over the management of its telephony internally via its own IT team.
"Our old solution had become too rigid, and the maintenance costs were too high. We needed a modern, flexible system that could support our constantly evolving organization."
The goal was clear: modernize call processes, improve management, and gain greater autonomy. After evaluating various options, the choice fell on 3CX, a solution known for its flexibility and advanced features.
The Strategic Choice of a Dedicated Partner
During the migration project, the choice of operator played a decisive role.
"We quickly realized that our previous operator lacked commitment, both in terms of responsiveness and guidance."
At that point, PHIDA Groupe turned to peoplefone, recommended by a trusted contact.
“From the very first discussions, we were convinced by their responsiveness, their professionalism, and their ability to understand our specific needs, particularly regarding contract management and billing.”
A Complex Organization with Specific Requirements
With around 30 companies to manage, PHIDA Groupe faced a significant organizational challenge. This included, in particular:
- The separation of contracts by company
- The assignment of phone numbers per company
- A differentiated management of billing
"This complexity was previously not taken into account, which made management difficult. peoplefone knew exactly how to adapt perfectly to this structure."
The customer interface offered by peoplefone also played an important role. It enabled clear management tailored to a multi-entity organization.
A Collaboration Based on Trust
The collaboration with peoplefone quickly developed into a true partnership.
"We immediately felt active listening and a genuine understanding of our challenges. The response times, the quality of support, and the commitment of the teams were remarkable."
Over the course of the project, this foundation of trust was further strengthened.
“We even expanded the original scope by entrusting them with additional projects.”
A Controlled Transition with Concrete Benefits
Despite the complexity of the project, the transition went smoothly. PHIDA Groupe has already been able to identify several concrete benefits:
- Better internal management of telephony
- A reduction in maintenance costs
- Greater operational flexibility
- An improvement in call processes
The new infrastructure thus represents a clear break from the previous solution.
“The biggest difference lies in the flexibility, transparency, and quality of support. We now have a solution that grows with us, and a partner who can support us in the long term.”
Telephony That Grows with the Group's Ambitions
With this modernization, PHIDA Groupe confirms its ability to evolve its tools in line with the growth and increasing complexity of the organization. Thanks to a high-performing solution and a dedicated partner, the group now has a telephony system that meets its needs and ambitions.
Interview with Mike Favre-Bulle, DevOps Engineer at PHIDA Groupe SA