Direct API Integrations

Smart Routing API

Connect directly to the right person.

Smart Routing integrates your phone system with your CRM, ERP, or ticketing system.

The system automatically identifies the caller and routes the call directly to the appropriate contact person.

• Targeted call routing
• Give VIPs priority treatment
• Connect existing customers directly to their personal account manager
• Business hours and your team’s current workload are taken into account
• Reduce wait times

This helps relieve the burden on your team and ensures faster, more personalized customer service.

External Number Lookup API

Know who’s calling.

External Number Lookup automatically matches incoming phone numbers with your CRM or company directory.

The customer’s or company’s name automatically appears on the display.

• Identify callers instantly
• Greet customers personally
• Identify key accounts
• View customer data directly
• Avoid
   manual searches

This ensures your employees are well-informed even before answering the call and can respond professionally.

Phone Control API

Control phone calls directly from your software

With Phone Control, you can integrate telephony features directly into your CRM, ERP, or your own business application. Calls can be initiated and managed with just one click from the respective customer profile.

• Initiate calls with a single click
• Embed telephony directly
• Customize workflows
• Automate callbacks
• Seamlessly integrate telephony into your application

This is how you seamlessly connect your software to your telephony system and make your workflows more efficient.

Queue API

Keep an eye on queues at all times.

The Queue API transmits real-time information on calls, wait times, and team activities directly to your reporting systems or dashboards.
 

• Track calls in real time
• Monitor wait times
• Identify team workload
• Automatically analyze data
• Keep track of your team’s availability

This allows you to identify bottlenecks early on, relieve your team, and improve the availability of your customer service.

Call Management API

Control Active Calls Directly

With the Call Management API, you can integrate your telephony with your existing business applications.

This allows you to monitor ongoing calls in real time and manage them directly from your CRM, ERP, or dashboard.

• Track calls in real time
• Forward calls to the right place
• Automatically display customer data
• Analyze call durations
• Automate specific workflows

This allows you to reduce manual steps, improve your processes, and ensure seamless customer service.

SMS API

Send messages Automatically

With the peoplefone SMS API, you can integrate SMS messaging directly into your CRM, ERP, or website.

This allows you to automatically send appointment reminders, notifications, updates, or verification codes to your customers and partners.

• Send Messages Automatically
• Reliably confirm appointments
• Reliably send verification codes
• Quickly inform customers
• Track delivery status in real time

This way, you can reduce manual steps, avoid missed appointments, and reach your customers quickly and directly.